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F.A.Q.s

– Payments
Your payment details are 100% secure when you shop at FHTM Online. We hold a secure certificate denoted by the address https: when you click through to your shopping cart. Credit card transactions are processed through SecureTrading, Santander Bank, and Paypal.

– Supply of Goods
We know it’s irritating when you place an order for something which turns out not to be in stock! As such, we manually update the site with stock levels every day. If you do order an item which is unavailable, you’ll be offered a refund or alternative – as you prefer. Nothing will be sent without your agreement. We endeavor to supply goods as described on our site.

> Telephone Orders
Credit card fraud is an increasing problem, so Visa and Mastercard have introduced online security password systems (Verified by Visa, Mastercard  Secure) to protect customers. Unfortunately we cannot use these systems on telephone orders, so we have taken the decision to only take orders placed through our internet site. If you need any help placing an order, please call our enquiry line on 0845 867 8879. In addition, we reserve the right NOT to supply goods where we suspect a fraudulent or unauthorised transaction has taken place. In these circumstances we will inform you and make an immediate refund to the card used.